Terms of service
Effective September 16, 2026
HoldLine’s role
HoldLine provides software that lets service businesses request and track appointment deposits. The service business—not HoldLine—provides the underlying service, sets the appointment and cancellation policy, and is responsible for refunds, disputes, taxes, and legal compliance.
Payments
Payments are processed by Stripe for the participating service business. HoldLine does not store raw card details and is not an escrow service. Processor terms and settlement timing also apply.
Business responsibilities
Businesses must provide accurate information, disclose their cancellation and refund terms before payment, honor the policy shown to the customer, use deposits only where lawful, and respond promptly to customers.
Customer responsibilities
Customers must review appointment details and the displayed policy before paying. Contact the service business first about changes, cancellation, or refunds.
Acceptable use
Do not use HoldLine for unlawful, deceptive, prohibited, or fraudulent activity; to misrepresent a booking; or to process a payment unrelated to a genuine service appointment.
Availability and liability
The service is provided as available. To the extent permitted by law, HoldLine is not liable for the quality or delivery of an underlying service, a business’s policy, or processor and banking delays.